Refund Policy

Cancellation (order cancellation)
Once an order is placed, it will be processed automatically, so cancellations cannot be accepted.

"Cooling off" is a system that applies to door-to-door sales.

The cooling-off period is not required to be applied to mail order sales.

Please note that the cooling-off period does not apply to our online store, as it is a mail-order service accessed by customers.

Product returns and exchanges

If there is any problem with the product, please check the following and contact us.


Once we have confirmed the defect, we will provide you with further instructions, so please return the product according to the instructions.


We do not accept returns or refunds for reasons of customer convenience.


In addition, if you do not contact us in advance or if more than three days have passed since you received the product, we will not be able to accept any returns or refunds, so please be sure to contact us.


[Response process]
・If there is stock
→ Exchange for the same product or return for a refund

・If replacement stock is out of stock
→ Exchange for another product or return for a refund

Returns and exchanges will only be accepted if all of the following conditions are met.
・Within 3 days from the date of receiving the product
・Does not fall under the following

Special Terms and Conditions for Returns

Returns and Exchanges

Please note that we cannot accept returns or exchanges due to customer convenience.

When placing an order, please be sure to check the color, size, price, and other details of the product carefully before placing your order.

*We cannot accept cancellations due to long-term absence or refusal to accept the product after it has been shipped.

*If you do not receive the product due to a long absence or refusal to receive it, the product will be returned to the delivery company and stored for a certain period of time, but if you do not receive it within the period, it may be discarded. We cannot be held responsible in the event that you do not receive the product due to a long absence or refusal to receive it and it is discarded.


*Customer convenience
1. The product image is different from the image.
　*The color of the image and the actual product may differ depending on the lighting conditions during photography, the monitor you are viewing it on, and the environment in which the product is placed (outdoors, type of indoor lighting).

2. The size is bigger and smaller than I thought.

3. If there is slight dirt, fraying, wrinkles, or odor

*All products are new, but imperfections may occur due to the production process.

4. If the customer has selected the wrong product or has mistakenly ordered multiple items.

5. Products sold under special conditions such as coupons/sales

6. Underwear, swimwear, accessories, and other items that come into direct contact with the skin without using underwear or other clothing

7. If you do not apply for a return or exchange within 3 days of receiving the product.

8. If you do not return the product within 5 days after your return or exchange request has been approved.

Please note that we cannot accept returns (refunds) or exchanges for sale items or lucky bags.

If there is a problem with the product you received, such as a defective product or a different product being delivered, we will accept your request for a return or exchange. Please apply for a return or exchange using the "Inquiry Form" or by emailing info.vela.official@gmail.com , attaching your order number and a photo of the affected part. After we have received your request, we will provide you with instructions on how to return the product for a return or exchange. However, please note that we may not be able to accept returns or exchanges if any of the following conditions apply. Please also note that you will be responsible for the shipping costs for exchanges.

  • If you do not apply for a return or exchange within 3 days of receiving the product
  • If the product shows signs of use, damage, or dirt
  • If the product tag or accessories are missing
  • If the product is returned using a method other than that specified by our company
  • If it is determined to be within the range of individual differences in the product
  • Minor manufacturing marks (which can be removed by washing)
  • About loose threads (thread ends)

Regarding loose threads on the product, as long as they do not cause holes when pulled, there is no problem with the product itself. We ask that you cut off the loose threads with scissors before using the product.
If you suspect there is a defect such as a hole, please contact customer support by email with a photo attached.

If you inquire about a size exchange before purchasing

In the unlikely event that the product size you provided does not fit, we will accept a return or exchange. Please apply for a return or exchange using the "Inquiry Form" or by emailing info.vela.official@gmail.com with your order number and a photo of the affected area. After we have received your request, we will provide you with instructions on how to return the product for a return or exchange. Please note that the shipping fee for the product will be borne by the customer.

Refunds will be 30% of the purchase price.